Terms & Conditions

Bookings made through our website are in “Waiting” status until registration and liability forms are completed for all guests. Once reviewed, your status updates to “Reserved” and you will receive a new invoice by email.

A 30% deposit for activities plus 100% payment for Komodo National Park tickets is required to secure your booking. A higher deposit amount may be needed to secure 3rd Party Items/Services including accommodation, transport, and Nitrox rental.

• Day Trips & Courses: The balance is due at our office by the day before the trip. Full payment is required immediately if booking on the day before the trip.
• Liveaboards & Day Boat Charters: The balance is due 14 days before departure. Full payment is required immediately if booking less than 14 days prior.
• Agent Bookings: Payment terms will be mutually agreed in writing; otherwise, standard booking terms apply.

Course students must complete a medical form attached to their registration form. A “YES” answer to certain conditions requires an explicit doctor’s clearance form (provided by us) to be signed before the course is confirmed.

Guests not taking courses must sign a liability release confirming physical and medical fitness to participate in water activities.

• All prices are quoted in IDR. Please use your invoice booking ID as the payment reference.
• Guests are responsible for all transaction fees; only the NET amount received will be credited.
• Foreign currency via bank transfer is converted using www.xe.com rates. Cash USD/EUR are accepted in-office at local exchange rates.
• We regret that we cannot accept online card payments. In-office payments using Visa, Mastercard, or Amex incur a 2% surcharge.

As of 1st April 2026, KNP enforces a strict limit of 1,000 visitors per day. We cannot purchase your park tickets until registration forms are completed and ticket fees are paid in full. We strongly urge early confirmation to avoid missing out.

Tickets are issued in the guest’s name, are strictly non-transferable, and are currently non-refundable by the National Park authorities.

We reserve the right to cancel operations for safety or operational reasons. We will offer alternatives (different boat/dates) or a trip refund. We are not liable for external costs including flights or accommodation—comprehensive travel insurance is highly recommended.

Deposits are non-refundable. Part-refunds for amounts exceeding the deposit depend on notice given prior to scheduled departure:

• Day Trips & Courses: 20+ hours (30% forfeited), 19 hours or less (100% forfeited).
• Liveaboard & Charters: 3-day cooling-off period for deposits (unless booked within 14 days of departure). Tiered notice scales apply thereafter up to 100% forfeiture for short-notice cancellations.
• 3rd Party Items / Services: Follows the specific provider’s terms.

We wait up to 20 minutes past the meeting time before departing. Missing a departure entirely results in a 100% forfeiture of the trip amount.

Specific dive sites are never guaranteed and itineraries may alter due to weather, safety, or low participation. Management reserves discretion to adjust refund policies based on individual circumstances and cost offsets.

The Company is not liable for any failure to perform its obligations if such failure is caused by events beyond our reasonable control (Force Majeure), including but not limited to natural disasters, extreme weather conditions, government restrictions, port closures, volcanic activity, or civil unrest.

In such events, the Company reserves the right to alter itineraries or cancel trips. Refunds or rescheduling options will be provided at the Company’s absolute discretion, and the Company shall not be responsible for any consequential losses, including flights, accommodation, or missed tours.

Scuba diving and water sports carry inherent risks, including permanent injury or death. The guest warrants that they are physically and medically fit to dive and have fully disclosed all medical conditions.

The Company, its management, instructors, and crew accept no liability for any personal injury, illness, decompression sickness, death, or loss/damage of personal property incurred during or as a result of any activity, except in cases of proven gross negligence by the Company.

Guests are fully responsible for all rental equipment issued to them during courses, day trips, or charters. Any lost, stolen, or damaged equipment (beyond normal wear and tear) will be charged to the guest at full replacement or repair cost.

Furthermore, the Company accepts no responsibility for the loss, theft, or damage of personal items, electronic equipment, or cameras brought onto boats or stored at the office.

Comprehensive travel and scuba diving insurance (covering emergency medical evacuation and hyperbaric chamber treatment) is strongly recommended for all day trips and mandatory for all liveaboard and charter bookings.

The guest acknowledges that they are entirely responsible for all costs associated with medical rescue, evacuation, and medical treatment if uninsured.

The Company reserves the right to refuse service, terminate a dive, or remove any guest from a vessel or tour immediately (without refund or compensation) if their behavior is deemed unsafe, disruptive, unlawful, or disrespectful to the crew, other passengers, or the marine environment.

This includes any consumption of alcohol or illegal substances prior to or during diving activities, or intentional violations of marine park conservation rules.

By participating in our tours, courses, or charters, guests grant the Company the irrevocable right to use any photographs, videos, or likenesses of the guest taken by our staff for marketing, social media, and promotional purposes without financial compensation or prior written notice.