Introduction
DiveKomodo is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted strict Privacy Principles that govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information. This ensures your data is handled transparently and responsibly while you plan your expeditions with us.
Information We Collect & How We Use It
Personal Information is information or an opinion that identifies an individual. This is obtained in many ways including telephone, email, via our website (divekomodo.com), and from third parties.
Examples of Personal Information we collect include:
- Names, addresses, email addresses, and phone/WhatsApp numbers.
- Booking details, dietary requirements, and diving certifications (where applicable for safety).
- Payment transaction records (processed securely).
We collect your Personal Information for the primary purpose of providing our liveaboard and diving services to you, managing your reservations, providing essential trip information, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use.
Disclosure of Personal Information
Your Personal Information is private. However, it may be disclosed in a number of circumstances, including the following:
- To trusted third-party service providers (such as payment gateways or National Park authorities) strictly for the purpose of facilitating your trip.
- Where you explicitly consent to the use or disclosure.
- Where required or authorised by law.
We do not guarantee website links or policies of authorized third parties when you leave our website.
Security & Data Retention
Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, and unauthorized access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most of the Personal Information is or will be stored in client files and booking logs, which will be kept by us securely for a minimum of 7 years to comply with legal and tax obligations.
Your Data Protection Rights & Access
You have full control over your Personal Information. You may access the Personal Information we hold about you and request to update, correct, or delete it, subject to certain exceptions.
Maintaining Quality: We will take reasonable steps to make sure your data is accurate and complete. If you find that the information we have is inaccurate, please advise us immediately so we can update our records.
DiveKomodo will not charge any fee for your access request but may charge an administrative fee for providing a physical copy of your records. In order to protect your Personal Information, we may require identification from you before releasing the requested information.
You may also unsubscribe from our mailing/marketing lists at any time by contacting us in writing or clicking the "Unsubscribe" link in our emails.
Policy Updates & Contact Us
This Policy may change from time to time and is always available on our website.
If you have any queries, complaints, or wish to exercise your data rights regarding our Privacy Policy, please contact us at:
Email: diveshop@divekomodo.com
WhatsApp: +62 812 3763 4606